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#1
07-08-2009, 10:38 PM
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win32/amalum.zznra win32/amalum.zzoiz
CA came up and said it quarantined these items, now windows is asking me to insert the CD for Windows service pack 3 because "files that are required for windows to operate properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your Windows XP Home Edition Service Pack 3 CD now." When you click cancel, you get a warning "Windows File Protection. You chose not to restore the original versions of the files. This may affect Windows stability. Are you sure you want to keep these unrecognized file versions? Yes / No "
Several other members of Bleepingcomputers.com have the exact same problem and all are running CA anti-virus. What's going on here and how do we fix it. None of us have a SP 3 CD as it was downloaded. If we clik No on the unrecognized file versions are we gonna mess up windows? Thanks edit: I have the following win32/amalum. ZZNRA,ZZOAF,ZZNPB,ZZOKH, ZZNXU Last edited by kayakdude; 07-08-2009 at 11:21 PM. |
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#5
07-08-2009, 11:36 PM
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Yep same here, quarantined 3 of the AMalum files but one it didnt. I opened a folder and CA immediately reported another instance of the infection. Windows Alerts is saying its system files have been changed and SP3 CD is needed. Running the latest virus signatures.
Checked on the net and this one is appearing all over forums as of today, CA Virus Scanner seems to be the only one reporting this  A Response is sorely needed on this one. ***go search at yahoo *** someone posted that they had spoken to a CA tech and its a false positive.. Could someone please post here so we are assured that this information is correct Last edited by Ozgal; 07-08-2009 at 11:42 PM. Reason: Additional info |
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#6
07-09-2009, 12:02 AM
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I am having the same issues. CA is removing files that Windows needs to operate. I snoozed my AV and retored all the files and am not getting any messages anymore, but I am very close to removing CA AntiVirus and switching to someone else. This is BS and it should not be happening. I sent some of the files to friends and they scanned with their AV and they all turned out clean.
My vote is that it's a false positive, and it's only a matter of time before someone makes the mistake of deleting the files and will have no way to restore them. My XP CD is SP 1a so I was unable to restore from CD like windows wanted me to. On top of that I find that I NOW need to pay $19.95 for 1 incident phone support? That's absolutely REDICULOUS! I work in the customer support industry and most customer's that I deal with have told me if they had to pay for support, they'd find another product. |
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#8
07-09-2009, 01:01 AM
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OK. This is definitely a CA anti-virus problem - it was identifying windows components as a virus. When the files were quarantined, that is what caused the windows errors. I de-quarantined the affected files, re-scanned and had no problem.
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#10
07-09-2009, 01:36 AM
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win32/AMalum virus
this virus popped up on my two sons two computers minutes apart. I feel bad i got a little mad at them thinking they had downloaded some cheats for their games or something. I have CA antivirus on 3 computers along with Webroot spysweeper. still the virus got thru. Malwarebytes anti-malware got it off my sons computers but guess what it just popped up on my computer. first run using malwarebytes in quickscan mode came up blank, running a second time in deep scan mode right now.....so far i got one infected file.
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