Error messages, and CA security center icon is not showing up

[AnneB]

My post hasn't shown up (maybe I did something wrong), so I'll try again: I have Windows XP and this problem started this morning. When I boot up the computer, I get a series of message boxes saying "CA Personal Firewall application has encountered a problem and needs to close," then the same message appears for CA Common Tray, and CA AntiVirus Realtime Infection Report. The CA security center icon never appears in the bottom tray. If I try to update through the Startup menu, I get a message that ccupdate.exe has encountered a problem and needs to close. I've tried restarting the computer several times; the same always happens. The Windows Security Center says that the firewall and AV are operating, but I don't know if that's true.

I had this same problem several weeks ago following a CA general system upgrade but it resolved after a day or so. I'm pretty computer illiterate, which isn't helping any. Help!

[Terranigma]

Dear AnneB

It sounds like you have quite a few issues there.
To resolve them I suggest that you attempt to uninstall and reinstall the software to ensure that none of your files are corrupted.

[valen]

Hi AnneB,

Make sure that you have uninstalled any security software incl. CA before you reinstall it again.

Removing the old ISS/AV program from your computer:
Click “Start”
Click “Control Panel” (it may be in the “Settings” section)
Click “Add or Remove Programs” icon
Once all programs in your computer has been populated and listed:
Find and click “CA or eTrust Internet Security Suite or Anti-Virus”
Click “Remove”
Follow the un-installation instructions
Ensure all products are ticked, then click “Uninstall”
When uninstallation is finished, click “Complete”
Computer will now reboot/restart

Then you can try to reinstall CA Internet Security Suite again.

Cheers!

[AnneB]

Thanks for your replies, Terranigma and valen. When I booted the computer yesterday, ISS loaded and updated normally (I think!). If this happens again, I guess I will have to try installing it again.