update says updated ca suite says not

My system says it needs attention to secure virus and anti spam yet I get messages to say produt is fully upated.-tied downloading and it says fully udated.Why then is it telling me ihave not upated for 40 days with an ! mark
Mike

[yoda]

Please read the document http://homeofficekb.ca.com/login.asp?username=guest&target=DOCUMENT&openparameter=3097

alternately you can run an automated tool that would update the product., use this link to update the Anti-Virus software : https://remoteassist.ca.com:443/supportbridge/jsp/selfserve/processScriptRequestOwnWindow.jsp?divisionID=7&scriptID=160

To learn more about Anti-Spam please visit the linbk : http://homeofficekb.ca.com/login.asp?username=guest&target=DOCUMENT&openparameter=1802

[Zeus]

Hello,
Please let me know if the solution worked.

Z

[Patricia Freund]

I had this exact same problem a few weeks ago. After contacting tech support I ended up downloading a new copy of the suite, deinstalling the present ca suite then doing a reinstall. This fixed the problem.

[Pat]

Is there a way to contact Tech Support other than by telephone anymore?

[Avihs]

Find out the various CA Technical support options from the below link:

http://home3.ca.com/support/techsupport/addtechsupport.aspx?sc_lang=en-US

[Pat]

Thankyou AGAIN Avihs.

I spent almost 6 hours today looking for that.

Make that 2 drinks. (Oh h***! Make that bottles.)

You're a lifesaver. :D

I really appreciate your help. :thumbup: