Can't run Yahoo Videos or save login Info

[jswalters]

Since installing teh new CA Security Suite, I can not save my logon info to my comput like I used to. It just doesn't save. I also can not video Yahoo Videos. When I click on a link it just sets there and nothing loads.

Anyone got any ideas?

Jeff

[Terranigma]

Hey there,

It is most likely your firewall causing this to happen,

If you follow the instructions at the links below this should help you fix the problem;

Viewing images on websites
http://crm.my-etrust.com/CIDocument.asp?SimpleUI=1&GUID=309C70A53C5E45C19C3F7C1CFD78433E&ExternalCallID=0&Ver=&AddBookmark=0&KDId=2565

Firewall Configuration
http://crm.my-etrust.com/CIDocument.asp?GUID=7D4B8FA1384E441BA160137E2584A3 AD&Ver=&ExternalCallID=0&SimpleUI=1&KDID=2700&AddBookmark=0

If this does not resolve the problem,
Check to see if it works with the firewall off.

If you still have no luck you can uninstall the parental controls and website inspector (If installed)

[jswalters]

The problem still exist. I can not run any videos on Yahoo and also I find on youtube.

I still also have the problem when I log into a site it will not save the info so I have to log in again.


Jeff

[jjj]

hi, jswalters

can you try the following link

http://homeofficekb.ca.com/CIDocument.asp?SimpleUI=1&GUID=38FDB0DAD40446FEAB5815A6E8B46590&ExternalCallID=0&Ver=&AddBookmark=0&KDId=2955

[jjj]

hi, jswalters

can you try the following link

http://homeofficekb.ca.com/CIDocument.asp?SimpleUI=1&GUID=38FDB0DAD40446FEAB5815A6E8B46590&ExternalCallID=0&Ver=&AddBookmark=0&KDId=2955

did you add the manage sites as Terranigma instructed.

[jswalters]

Yes I did. I added all sites that I go to with videos but I still can not view them. The only thing that has changed is that it willnow save my log in info so I do not have to log in again when I return to sites.

So I am still stuck on the video problem. If I turn off my firewall, then they work. If it is on then they do not run.

jeff

[Terranigma]

Hey Jeff,

If you have your firewall configured correctly and it still isn't working with the firewall enabled, you may want
to consider reinstalling the firewall to see if that makes any difference.
(Note: Ensure that you test the websites after the firewall has been removed from your computer and before you reinstall it.)

Remember to install your firewall with its default settings and if it doesn't work after installation you can follow the instructions in previous posts

Uninstall ISS
http://crm.my-etrust.com/CIDocument.asp?SimpleUI=1&GUID=2BCC1D9341C4487B98CEA284558150A2&ExternalCallID=0&Ver=&AddBookmark=0&KDId=2980

Reinstall ISS
http://home3.ca.com/Support/AppDocs/SD/Install_ISSR4.aspx?sc_lang=en-US

[jswalters]

I have done all of that and just did it again with partial luck. Now it only seems to be on Yahoo that I have the problem when I try to run a video, it does not work and the status bar at the bottm says "Done" so i know there is not anything left to load. But when I disable the firewall, the video runs.

[rehan_rulz]

Hii,

If you are able to access the yahoo videos after you have uninstalled the CA software.... you could try to create an expert rule... please follow the steps below :

Open up CA Personal Firewall.
On the left side of the window, click on the Firewall button.
Click on the Expert Rules tab.
Click on the Add button.
In the Rule Description type: Internet
Then tick the Enable rule checkbox.
Under the Protocol & Ports section, select HTTP Out.
Under Access select Allow.
Under Audit select Ignore.

[jswalters]

Thanks to all who helped. I can not video all videos on the different sites I look in and my login info is working again.

The only problem I have left is that I like to listen to various radio stations online but when I click on the links all I get is a blank window. They don't run. Even if I have the site address in the Manage List.

this was a problem in the old CA I had but there was a fix for it that does not seem to be in the new versions.

Jeff