Blue Screen with Windows Mail / Vista

[MandaBear]

I am using Vista and Windows Mail and every time I load Windows Mail I end up with a Blue Screen that claims an error has happened. About 2 weeks ago I ran into this problem for the first time, and after Uninstalling and reinstalling the entire Security Suite it stopped. However today after an update for Security Suite I am again facing the same problem. Research shows it had to do with the firewall...why is this happening? Is there a fix in the works. I have had to turn off my anti-spam and the firewall option for incoming and outgoing mail to check my mail. Please let me know if this problem is being looked into?

[neo]

Hi,

Make sure you have a 32 bit copy of Vista, 'cause CA Security Suite is not compatible with 64 bit Vista OS. And also, check the list of Add/Remove programs and make sure you dont have any conflicting security software installed like Norton or McAfee or Trend Micro or Windows Live one care.

Hopefully, this should answer the concern with Blue Screen.

To fix the issue with firewall interfering with your emails, click the link below and follow the steps.

http://tinyurl.com/2muvwp

Hope this helps you. 8)

[boondocksaint]

I have a 92 bit Vista O/S ....can i install your software.... ?

[neo]

Can you double check that.. 'casue vista comes in 32 bit and 64 bit. CA is compatible with 32 bit alone. 8)

[yoda]

I have a 92 bit Vista O/S ....can i install your software.... ?

LOL... :lol: :lol: :lol: :lol: :lol: :lol:

[nopia]

Dear boondocksaint, As far as I know there is no operating systems with 92bit architecture. To see if your computer is running 32-bit or 64-bit Windows, do the following:


1. Open System by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking System.

2. Under System, you can view the system type.

[nopia]

Here are few steps to determine whether my computer is running a 32-bit or a 64-bit version of Windows XP?

Click Start, then My Computer and finally right-click your mouse and select Properties
In the System Properties window, click the General tab and note the first line under Computer:
On 32-bit systems, a value other than Itanium or Itanium2 appears on the line.
On 64-bit systems, Itanium or Itanium 2 appears on the line.
Use the Winmsd.exe tool to check System Type or Processor
Click Start, and then click Run.
Type winmsd.exe in the Open box, and then click OK.
Do then either Step 4 or Step 5.
Locate System Type in the right pane under Item. Note the value.
If the value that corresponds to System Type is X86-based PC, the computer is running a 32-bit version of the Windows operating system.
If the value that corresponds to System Type is Itanium–based system, the computer is running a 64-bit version of the Windows operating system.
Locate Processor in the right pane under Item. Note the value.
If the value that corresponds to Processor starts with x86, the computer is running a 32-bit version of the Windows operating system.
If the value that corresponds to Processor starts with ia64, the computer is running a 64-bit version of the Windows operating system.
Use the Dxdiag tool to check the version
Click Start, and then click Run.
Type dxdiag in the Open box, and then click OK.
Note: If a Windows dialog box is displayed asking if you want to verify your drivers, you can safely click No and continue. DirectX Diagnostic Tool dialog will be displayed. Allow the program to finish loading.
Locate Operating System in System Information: If your computer is running a 64-bit version of Windows XP, it will be indicated on the operating system line. An example: Microsoft Windows XP 64-bit Edition.
Locate Processor in System Information: If the processor used is either Itanium or Itanium2, your computer is running a 64-bit version of Windows XP.

[Avihs]

Hi,

If this problem is on vista 32 bit, please try this step:

1. Click on start - run and in the run box type in devmgmt.msc.
2. In the device manager click on the menu view and click on "show hidden devices".
3. Now in the task manager list look for "Non Plug n Play drivers" and expland it.
4. Under non plug n play drivers look for KmxCF and double click on it and and in the KmxCF properties window click on the tab driver and change the startup type to "demand"
5. repead the step 4 for KmxFw and close the device manager and restart your computer.

Hope this helps!!!