downloading Security Suite

[astra]

Hi I renewed my License and downloaded the Whole Security Suite, As I experienced numerous problems with this program (outlook not opening, Slow internet explorer etc) I uninstalled numerous times thinking it was my computer which had to problems and not the CA package anyhow after finding this forum I have fixed all the problems and I finally have a computer running like it should.. I went to down load the Security Suite for my laptop and am unable to due to I have downloaded this program to many times...what can I do ...I have one home PC and one Laptop which is unprotected at the moment..?????

[Mr.AnyQuestions]

I found this in a Knowledge Base document of CA Document ID: 106

To login to your account, please follow the instructions below:

You can find your account information online at www.ca.com/consumer.

Go to www.ca.com/consumer.
Select 'Member Center' at the top right of the screen.
Sign in using your Member ID (email Address) and password you choose the password during the order process.
Click on 'Login'
To access features, select the item from the menu on the screen.
Features of Member Account include:

My Subscriptions
My Order History
Edit My Profile
Email Opt In / Out
Customer Support
Move Subscription


I am quite sure you can download your product there. Just click on your product under My Suscribtions.

Hope this help you




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[dpmnc]

I downloaded and have had all kinds of problems with it. If I would got to the IE and then close it or have a different user log on then I would get Page can not be displayed, for every thing I tryed to do.part of it would not load when I clicked on the LOAD button. I have removed and pc work's like it did before!

[Mr.AnyQuestions]

In the most cases the errors are related to the configuration and setup of the local computer. I had as well the 2007 version the last year and never had problems. Maybe you still have another anti virus installed or you have installed incompatible software.

If you give a exact describtion what exactly doesn't work i can try to help you.

But "had all kinds of problems with it." is not really a describtion of the problem and helpful to troubleshoot.


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[Terranigma]

Hello.

After the initial installation it could be a firewall issue. You can use this document to troubleshoot this;

http://crm.my-etrust.com/CIDocument.asp?GUID=7D4B8FA1384E441BA160137E2584A3 AD&Ver=&ExternalCallID=0&SimpleUI=1&KDID=2700&AddBookmark=0

If this doesn't work you can try uninstalling your parental controls as they may also block an internet connection.

After that if you are still having trouble then you will need to provide more information as advised by Mr.AnyQuestions.

Thanks.