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frustrated
06-01-2008, 12:53 PM
Two days ago my update service asked to upgrade the suite provided by RoadRunner, but the upgrade itself didn't have the option to download the suite. Now, after upgraded one of my computers, I cannot upgrade the remaining ones. I get a 'null' message everytime I try it. So, now my computers won't update the software eventhough the message I get to upgrade states that it's valid until June 19, and won't upgrade the suite because always get that silly error. I asked RoadRunner to let me know the site where to download the suite from to no avail. Any suggestions?

Simonsays?
06-01-2008, 03:57 PM
To resolve the issue please uninstall the previous version from add or remove programs


Download and install the new software please revert back with the software that u would like to download


Cheers

Simon

frustrated
06-01-2008, 11:35 PM
Thanks Simonsays? but there is where the problem lays, nobody seems to know where to download from. That's the suggestion I got from RoadRunner people, so I uninstalled and now I don't have the suite in such computer and noway to get the software. They claim a message was emailed but I did not receive it. So I'm growing desperate, maybe I should just drop RoadRunner and CA Security

Terranigma
06-01-2008, 11:59 PM
Or you could just download it from the following link and install it with your license key.

http://consumerdownloads.ca.com/consumer/apps/2008/0/issdm_en_32.exe